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Warranty and returns

ITR Components offers you the possibility to return your products purchased through our online store, with the maximum guarantee. To do this you must send an email pedidos@itrcomponentes.es indicating the order number. For any return you have the possibility to make it through our transport agency, managed by our ordering department or send your agency if you prefer, provided that you have previously been consensual with our company.

• Conditions for return
In no case ITR Components will accept returns of materials without prior agreement with the customer. It is established a period of 15 calendar days since the order has been received by the customer so that the customer notifys his intention to make a return.
Customer claims to the ITR must be made in writing by sending an email to pedidos@itrcomponentes.es
Returns or shipments of material to our facilities, whether for your payment, replacement or repair, must always be made at paid shipping.
In the event of a return for reasons beyond ITR for no reason, a devaluation of 10% of the net value of the returned material shall apply. The customer must bear the shipping cost of such return.


Returns of items that have undergone any alteration or modification in their original packaging or in the item itself will not be accepted.

In case of receiving the damaged or defective material, ITR components assumes the costs of collecting and shipping the new material, if the customer wishes.

Returns by mistake of model, year, size or color by the customer, will be assumed by himself, ITR Components will only pay the costs of such return and change of the product if the error has been made by the company.
Custom products do not support returns, except if you have any manufacturing defects or suffer any damage during shipping.


Returns of material on an exclusive nature will not be accepted.

Conditions valid for Peninsula, Portugal, Andorra and Gibraltar.

• How can I return or exchange the product?
In our section "Contact" you can find the different departments that we have in ITR Components, you can send us an email pedidos@itrcomponentes.es

• Canary Islands, Ceuta, Melilla, Balearic and International Returns
For returns outside the Peninsula, Portugal, Andorra or Gibraltar, you must consult the shipping costs with our incidents and orders department.

ITR COMPONENTS WILL NOT CHARGE IN ANY CASE, ADDITIONAL COSTS FOR MANAGEMENT OF RETURNS BOTH NATIONALLY AND INTERNATIONALLY, THE AMOUNT OF RETURNS WITHOUT THE REASONS SPECIFIED ABOVE, WILL BE INDICATED BY OUR TRANSPORT AGENCIES.

• WARRANTY
All products of ITR Components or brands distributed by our company, have 2 years warranty from the date of purchase, without exception.


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